Shipping policy

 

Last Updated: July 12, 2026

1. Geographic Scope and Limitations
Roots Pet ships exclusively to residential and commercial addresses within the United States. We do not process orders for, nor do we ship to, any location outside the United States. Any orders placed with delivery addresses outside of our designated service area will be automatically canceled and refunded.

2. Order Processing Times
Orders are processed within 1 to 3 business days.
Daily Cutoff: Our daily order processing cutoff time is 2:00 PM CST. Orders placed after 2:00 PM CST will begin processing on the following business day.
We do not process or dispatch shipments on weekends or U.S. federal holidays.

3. Estimated Delivery Times
Once your order has been processed and handed over to the shipping carrier, the following estimated transit time applies:
United States: 3 to 7 business days following processing.
Delivery times are estimates provided by the carriers and are not guaranteed. Roots Pet is not liable for transit delays caused by high package volume, carrier disruptions, or severe weather.

4. Address Accuracy and Lost Packages
You must provide an accurate and complete shipping address at checkout. We are not responsible for misdelivered packages resulting from customer input errors. Customers are responsible for any reshipping fees arising from incorrect addresses. Once the carrier takes possession of the package, the risk of loss transfers to you. We are not liable for packages stolen after delivery is confirmed by the carrier.

5. Subscription Deliveries (Free Shipping)
All active, recurring subscription plans include free standard shipping. Subscription orders dispatch automatically based on your selected frequency. The base outbound freight cost is completely waived for these recurring deliveries.